At The Fast Interior Studio DHA, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return requirements, we are here to help.
Please read the following policy carefully before placing your order.
You may request a return for an eligible product within [7 days] of receiving your order.
To qualify for a return, the item must:
Be unused and in its original condition.
Be returned with its original packaging, tags, and accessories where applicable.
Not have been damaged, altered, installed, cut, washed, or modified after delivery.
Be accompanied by your order details or proof of purchase.
Some products may not be eligible for return due to their nature, customization, installation, or specific product requirements.
Please inspect your order as soon as it is delivered.
If you receive a damaged, defective, or incorrect item, contact us within [48 hours] of delivery and provide:
Your order number
A description of the issue
Clear photos or videos of the product and packaging
Our team will review the request and guide you through the next steps. If the issue is confirmed to be our responsibility, we may arrange a replacement, exchange, or refund depending on the circumstances and product availability.
Certain products may not be eligible for return, including:
Custom-made or customized products
Products cut or prepared according to specific customer measurements
Installed products
Products that have been used, altered, damaged, or modified
Products without their original packaging where the packaging is required for return
Clearance or final-sale items, where clearly stated at the time of purchase
If you are unsure whether a product is eligible for return, please contact us before placing your order.
To request a return, contact our customer support team with your order number and the reason for your return.
After reviewing your request, we will provide instructions regarding the return process, including where and how the item should be sent.
Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed through the applicable payment method or another agreed method.
Refund processing times may vary depending on the payment method and financial institution.
The amount refunded may exclude applicable delivery, installation, customization, or other charges where these are non-refundable.
If an eligible product needs to be exchanged because it was received damaged, defective, or incorrect, we may offer a replacement subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.
If a return is required because the product was damaged, defective, or incorrectly supplied by us, The Fast Interior Studio DHA may cover the applicable return arrangements.
For returns requested for other reasons, return delivery charges may be the responsibility of the customer.
Return shipping arrangements will be confirmed when your return request is approved.
Products purchased during sales, promotions, clearance events, or special offers may have different return conditions.
Any special return or refund terms applicable to a promotional product will be communicated at the time of purchase.
Before ordering flooring, wallpaper, curtains, blinds, rugs, furniture, or other interior products, please carefully review the product specifications, measurements, colours, materials, and other available information.
Slight differences in colour or appearance may occur due to screen settings, lighting, photography, or the nature of certain materials.
For products requiring specific measurements or customization, customers are responsible for confirming the required measurements before placing an order.
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests may not be accepted once an order has been processed, dispatched, customized, cut, prepared, or installed.
For customized or made-to-order products, cancellation may not be possible once production or preparation has started.
If you have questions about returns, exchanges, or refunds, please contact our customer support team.
The Fast Interior Studio DHA
Pakistan
Email: thefastinteriordha@gmail.com
Phone/WhatsApp: +923014280773
Business Address: 349MB, Sector B DHA Phase 6, Lahore Pakistan
We recommend contacting us before returning any product so our team can assist you with the correct return procedure.